Terms & Conditions

Vehicle Sale Terms and Conditions

Contract

1.1 In order to constitute a contract between the Dealer and the Customer, the terms and conditions set out below must be incorporated in their entirety.

1.2 The sales invoice and these terms and conditions (except where varied by express agreement between the parties which is recorded in writing and signed by the Dealer) shall constitute the entire contract between the parties.

1.3 The Customer confirms that, in entering this contract, they have not relied upon anything that is not explicitly set out in this contract.

1.4 In the event that any of these conditions become illegal, invalid, unenforceable, in whole or part, the affected term is deemed modified to the minimum extent necessary to make it legal, valid and enforceable. If that modification is not possible, then the affected term is deemed deleted. This does not affect the validity or enforceability of the rest of this contract.

1.5 A person who is not identified as a party to this contract has no rights under the Contract (Rights of Third Parties) Act 1999 to enforce its terms.

1.6 The Dealer has the right to work in a safe environment. If the Dealer considers at any point that the Customer is behaving in a manner that is in any way abusive, threatening, offensive or disrespectful, the Dealer may terminate the contract immediately.

Deposit

2.1 The Dealer shall require a £250 holding deposit to reserve a vehicle and treat it as ‘sold in principle’ for a Customer.

2.2 In the event that the Customer wants to purchase a vehicle remotely, and live more than 150 miles from the Dealer’s premises, the Dealer shall require a £500 holding deposit to reserve a vehicle for a Customer.

2.3 The holding deposit paid by a Customer to the Dealer to reserve a vehicle shall under no circumstances be considered refundable.

2.4 Upon receipt of the holding deposit, the Dealer shall treat the vehicle as being ‘sold in principle’ and shall reject any offers or enquiries for that vehicle.

2.5 The Dealer reserves the right to retain the entire value of the holding deposit if the Customer decides they do not want to proceed with the full purchase of the vehicle.

2.6 The Dealer shall subtract the holding deposit from the Total Price due for the vehicle.

2.7 The Dealer reserves the right to cancel the reservation of a vehicle, to refund the holding deposit, and shall not be liable for any loss incurred by the Customer as a result.

Payment

3.1 The Dealer reserves the right to charge a 2% credit card transaction fee. This shall be payable by the Customer in addition to the Total Price due for the vehicle.

3.2 The Dealer shall not accept payments made via American Express credit cards.

3.3 The Total Price is not inclusive of any additional costs including but not limited to premium warranty costs, delivery fees or the cost of work being performed at a Customer’s request.

3.4 The vehicle shall remain the property of the Dealer and the Customer will not be permitted to collect the vehicle until the Total Price set out in the invoice is discharged in full.

3.5 Where the Customer has arranged for a finance lender to discharge the Total Price, the vehicle shall not be released to the Customer until the Total Price has been discharged in full.

Condition

4.1 The Customer shall be given a reasonable opportunity to examine the condition of the vehicle before entering into any purchase agreement.

4.2 This reasonable opportunity to examine the vehicle includes the right to a test drive. The Customer shall be permitted to test drive one vehicle free of charge. Following this, each vehicle test drive will be subject to a £20 charge.

4.3 The Customer is reminded that the condition of satisfactory quality that is implied by legislation does not operate in relation to defects which such a reasonable examination of the vehicle ought to reveal.

4.4 If the vehicle is being sold subject to defects notified to the Customer prior to entering the purchase agreement, the condition of satisfactory quality implied by legislation shall not operate in relation to those defects.

4.5 By entering into a purchase agreement, the Customer confirms that it has satisfied itself as to the suitability and roadworthiness of the vehicle and has not relied upon the Dealer’s skill or knowledge regarding the vehicle’s fitness for any particular purpose or use.

4.6 The Customer is entitled to invite a mechanic or any other specialist or third party such as the AA to inspect the vehicle on their behalf and deem it of satisfactory quality.

4.7 If the Customer does not use their entitlement under Clause 4.7, it shall be assumed that the Customer is relying upon their own skill or expertise in inspecting the vehicle and deeming it to be of satisfactory quality.

4.8 The Customer is wholly responsible for ensuring that any detachable parts or records including but not limited to vehicle handbooks, service records, spare keys, and wheel nuts are present when the vehicle is collected/delivered.

Collection and Delivery

5.1 The Customer is wholly responsible for ensuring that the vehicle has the requisite MOT, road tax and insurance to drive the vehicle away, and the Dealer shall not be liable whatsoever if the Customer does not adhere to this duty.

5.2 The Dealer shall charge a delivery fee of £2 per mile measured from the Dealer’s premises to the Customer’s place of residence.

5.3 The Dealer shall use all reasonable endeavours to secure a suitable time and date for deliveries but shall be under no liability whatsoever for any loss caused by a delay in delivery.

5.4 The Dealer reserves the right to choose the precise method of delivery based on what is convenient and cost-effective. This includes but is not limited to personal delivery, or use of a recovery service.

5.5 In the event that the Customer has purchased the vehicle remotely, and has arranged for a delivery, the Total Price minus the holding deposit shall be due upon delivery once the Customer has satisfied themselves as to the condition of the vehicle.

Vehicle Warranty Terms and Conditions

As per the Consumer Rights Act 2015, a vehicle supplied by the Dealer can only be described as ‘faulty’ if it meets one of the three following descriptions provided by law: it is not of satisfactory quality, it is not fit for purpose, or it is not ‘as described

The assessment of whether a vehicle is considered ‘faulty’ under the Consumer Rights Act 2015 shall have regard to the age, mileage, condition at the point of sale and sale price of the vehicle. A vehicle that is older, of higher mileage, cheaper, or in poorer condition, is more likely to face mechanical issues in the future and this must be considered by the Customer in purchasing a vehicle from the Dealer and deeming it of satisfactory quality.

In the event that the customer seeks to reject the vehicle under the Consumer Rights Act, we, as the business, reserve the right to attempt a repair of the vehicle once. If the issue persists after the repair has been completed, and the vehicle does not meet satisfactory quality, we will then explore the possibility of offering either a replacement or a refund, subject to our discretion and the specific circumstances of the claim.

Unless the Customer has purchased a premium warranty, vehicles supplied by the Dealer shall come with a standard warranty that lasts for 90 days or 3,000 miles, whichever comes first. The Dealer’s standard warranty shall have a £1,000 claim limit and the Customer must discharge any remaining balance prior to vehicle repair in the event of a warranty claim.

In the event that the Customer has purchased a premium warranty package, the following terms and conditions relating to the Dealer’s ‘standard warranty’ shall not be applicable. The Customer shall make claims and enquiries under their premium warranty directly with WarrantyFirst.

The Customer shall contact the Dealer directly to make a claim under the standard warranty. The Customer shall notify the Dealer of any claims as soon as they arise, with evidence as to the issue.

The Dealer has a statutory right to a reasonable opportunity to examine the vehicle and it will be for the Dealer to ascertain whether the claim made by a Customer is valid.

Under no circumstances shall it be the Dealer’s responsibility to pay for, or arrange for, the Customer’s vehicle to be brought back to the Dealer’s premises for any inspection, repair, refund or otherwise. It shall be the Customer’s responsibility to bring the vehicle to the Dealer’s premises.

In the event that the Customer refuses to permit the Dealer to have a reasonable opportunity to examine the vehicle, the Customer’s claim shall be rejected on the basis that it is not possible to accurately diagnose faults, conduct repairs and deal with a claim without the Customer’s co-operation.

The Dealer shall reject claims where the relevant issue can be considered a part of normal wear and tear to be expected through reasonable use of any vehicle.

The Dealer shall reject claims where the relevant issue can be attributed to the Customer’s own use of the vehicle, whether that be mistaken, unreasonable, reckless, or otherwise.

The Dealer warranty is considered void and invalid if the vehicle is used in any sort of competition, rally or racing of any kind. The Dealer warranty is considered void and invalid if the vehicle is modified in any way.

The Dealer reserves the right to choose the method of repair to be used during a warranty claim. The Dealer may choose to repair or replace a component covered by the standard warranty. Components may be second-hand, reconditioned, manufactured, or factored parts. All decisions pertaining to the repair of a vehicle under warranty are entirely down to the Dealer’s discretion.

The Customer must obtain the Dealer’s permission before carrying out any repair work under the standard warranty. Any repair work that is conducted by the Customer without the Dealer’s permission will not be reimbursed and the Dealer will not be able to provide a guarantee on such repair works. Additionally, no further claims will be accepted.

Items Covered Under Standard Warranty

90-day Coverage:

• Engine: Covered against internal components and mechanical failure.
• Gearbox and Clutch: Covered against internal failure.
• Head Gasket: Covered against mechanical failure.
• Turbo: Covered against mechanical failure.
• Cam belts, Timing Belts, Timing Chains
• Flywheels: Covered against mechanical failure, but not if they are worn or noisy, as this is considered general wear and tear.

28-day Coverage:

• Electrical faults, engine management failure, ECU failure, ABS pump, wheel speed sensors, gear linkages, gear cable, coil packs, oil coolers, alternator, starter motor, oil and water leaks.

14-day Coverage:

• Radiator (if not leaking due to penetration of a foreign object), window regulators, wiper motors, washer pumps, airbag warning lights.

Exclusions from Standard Warranty

The following items are excluded from the standard warranty:

• All general wear and tear items including but not limited to brake pads/discs, brake pipes, brake servo, hoses and pipes, coil springs, shock absorbers, ball joints, top mounts and struts, exhaust systems including catalytic converters, tyres
• Damage to the engine or gearbox due to a loss of oil resulting in component or mechanical failure
• Vehicle entertainment systems include but are not limited to navigation systems, interior switches, speakers, Bluetooth connectivity, and AUX functionality
• All light bulbs

The Dealer shall use every reasonable endeavour to carry out repairs in a time-efficient manner. However, the Dealer shall not be liable under any circumstances for any losses incurred as a result of a delay in carrying out vehicle repairs.

The Dealer is under no responsibility to provide the Customer with a courtesy car during vehicle repairs under a warranty claim.

If the Customer claims a refund, the Dealer reserves the right to recover reasonable costs incurred which include but are not limited to: 45p per mile driven from the mileage in the receipt, warranty period extensions, delivery fees, and the cost of work being performed at the Customer’s request.

If the Dealer agrees to refund the Customer, the Dealer may not immediately have available the funds. Therefore, the Dealer reserves the right to issue a refund within 14 working days from the date the Customer returns the vehicle to the Dealer’s premises.

The Customer is wholly responsible for the general maintenance of the vehicle which includes routinely checking oil and water levels, tyre tread, or replacing serviceable items like spark plugs, filters, etc. The Dealer shall not be liable whatsoever and shall reject any claims regarding issues arising out of a failure to undergo regular maintenance to a vehicle.

By signing below, the Customer confirms that they have had the chance to read, understand and accept the above terms and conditions prior to entering into any purchase agreement, and knows they will be binding upon the purchase agreement between the Dealer and the Customer.

• Full Name:
• Vehicle Registration:

• Signature:
• Mileage:

• Date:
• Warranty Package/Duration: